Commonly Asked Questions

How do I schedule an appointment?
Call anytime Monday through Friday from 6am to 9pm and Saturdays 6am to 3pm to schedule an appointment. If you get a recording, please leave a name, number, and message and we will return your call as soon as possible.

How early should I arrive?
To fully enjoy your experience, we suggest that you arrive at least fifteen minutes early. We recommend that you use this time to register and acquaint yourself with our facility.

Should I inform the massage therapist concerning any ailment, allergy, or health concern?
In order to assure maximum safety, a brief health questionnaire is required. Some health conditions are not compatible with massage therapy or hydrotherapy. Any information provided will be kept confidential.

What items should I bring for my massage?
Since we have a shower you may want to bring shampoo, conditioner, or even a swimming suit if you do not feel comfortable entirely disrobed. (Shampoo and conditioner are provided. Bring only if you prefer your own brand.)

 Am I required to disrobe entirely for my massage?
Since our primary concern is your total relaxation, we do not request you to do anything that may make you feel uncomfortable. Feel free to disrobe only to your level of comfort. Proper draping techniques are used to ensure your privacy at all times.

What if I need to cancel my appointment?
We ask that you give us a four-hour notice to cancel an appointment, but please call if something last minute arises. After your 2nd "no-show," we will only reserve you an appointment time with your full pre-payment made in advance.

What about payment?
Payment is requested at the time of registration prior to your treatment. Cash, check, or major credit cards are accepted. All returned checks will be charged a $20 service fee.

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